John's history in counselling, social services, and disability services has seen him work with a broad range of clients, including those facing severe illnesses and disadvantage, and from diverse cultures and backgrounds. With a unique ability to understand the mind, communicate, solve problems, organise, and help people to feel at ease, he has been able to instil hope in people who felt ignored by their systems. This was born not only of his devotion to learning, but also from his own history of mental illness, a situation which required him to be self-sufficient, and leads him on his continuing journey to be the best he can be for himself and others.

John is accredited by the Australian Counselling Association, holding a Bachelor of Psychological Sciences and Graduate Diploma of Counselling. His counselling approach is evidence-based, combining person-centred, cognitive, behavioural, existential, and schema modalities with motivational interviewing and evolutionary theories. Striving to address shortfalls in common mental health practice, he eschews the therapeutic clichés of doing little more than "smiling and nodding", lecturing clients on what is wrong with them, or trying to give quick and simple solutions to deeply-embedded problems. Rather, he is compassionate and sensitive to each client's unique needs, but empowers them so that they can collaboratively face difficult emotions and challenge themselves to self-develop. He thoroughly explores each relevant aspect of a client's life, offers unique insights in to human functioning and mental health, and as much as possible, takes each appointment as an opportunity to help the client learn a new idea or develop a new action that they can take regularly to help them achieve their goals. He also carefully evaluates theory against his own and clients' experiences while considering feedback earnestly to adapt his approach to each person. He offers an unwavering commitment to quality, keeping his services affordable and delivering them professionally. He wants to be seen by his clients as a human being just as they are.